THE 2024 ENDPOINT ECOSYSTEM STUDY
The groundbreaking study revealing critical insights into the needs and challenges of the modern workforce.
Hybrid workers - left to their own devices
Hybrid work has stabilized with no change in the % of people working at home since 2022. However, there are material changes in how employees feel about their work, their priorities and their employer.
Employees in all industries and across all generations feel they are more productive in an office environment than at home.
Employees believe company security is getting in the way of their productivity and compromising their employee experience.
Priorities have shifted since 2022 and people care more about their personal well-being, caring less about their work and job satisfaction.
Hybrid Work 2024
The dynamics of hybrid work have not changed since 2022, but the attitudes and actions of hybrid workers have changed dramatically.
People feel most productive in the office
People say they want to work from home but surprisingly, the office is considered the most productive environment across ALL Generations.
This is surprising until we unpack the reasons why.
Employee onboarding is inefficient
Employee onboarding and support has deteriorated since 2022 and only 56% of employees believe their company's onboarding process is designed for remote workers.
It takes 2-3 days to provision a new device and requires the employee to request tech support 2-3 times.
Response times and resolution times for technical issues have increased since 2022
of workers wait at least a day for a meaningful response for technical support.
of workers wait at least a day for a resloution to technical issues.
of workers handle work-related technical support issues by searching Google for the answer
Self-service tools aren’t widely used
Despite technology advances in recent years, and AI advances in recent months, self-service options have not yet been widely adopted across the workforce.
Security is Getting in the Way
47% of employees believe company security is getting in the way of their productivity and compromising their employee experience.
Password Hygiene is a Major Issue
Employees still have too many passwords and the data shows that the more passwords we have to manage, the more sloppy and lazy we become.
Password hygiene varies enormously across the generations, and 37% of Gen Z store passwords in notes on their phones. The trend is alarming because this is up from 26% just 2 years ago. Meanwhile Gen Z reduced their use of online password tools (e.g. LastPass) from 35% in 2022 ago to just 27% in 2024.
Gen Z workers that store passwords in notes on their phones
Gen Z workers that use online password tools
BYOD is an old problem in a new light.
Where BYOD was once a major concern with personal smartphones, in 2024 it is now a concern among BYO laptops.
60% of people use their personal laptop for work but only 40% of people have security in place.
In the US, 69% of people use a personal laptop for work more than 1 hour per day.
Privacy Eclipses Security
Despite all the focus on security awareness, employees care a lot more about their personal privacy than their company’s security. 71% of workers value personal privacy more than company security.
Personal well-being dominates workers’ priorities in 2024. Job Satisfaction along with pay and benefits are the next most important, with remote work and culture being less valued.
83% rank personal well-being over job satisfaction, up 10 percent from 2022.
Hybrid workers are feeling isolated.
5 in 10 are regularly meeting in person with co-workers but 8% have met not physically met their coworkers, and 28% have only met coworkers once or twice.
Optimism for the Future
71% of workers believe their company is very or somewhat open to ideas on how to improve technology.
Americans are a lot more likely to believe their company is open to ideas on how to improve technology than people in Australia and the UK.
THIS STUDY WAS CONDUCTED BY
Mobile Mentor
Founded in 2004, Mobile Mentor has enabled over 1,600,000 people to be more secure and more productive with their laptops, tablets, smartphones and apps.
Mobile Mentor’s mission is to empower people to achieve more by unlocking the full potential of their technology. With operations in the USA, Australia and New Zealand, Mobile Mentor is the ideal partner for the modern hybrid workforce.